Customer Service Representative

2 weeks ago


Toowoomba City, Australia Heritage and People's Choice Full time
About Us

At Heritage Bank, we pride ourselves on being 100% member-owned, with a strong commitment to prioritizing people above all else.

Salary and Benefits

We offer an attractive salary of approximately $65,000 - $75,000 per annum, plus a range of benefits including career development opportunities, discounts on financial products and services, and a peer-driven recognition program.

Job Description

As a Member Experience Officer, you will be the face of our business for our members, responsible for delivering consistent high-quality customer service. You will assist members with their transactional needs and enquiries, engage in needs-based conversations to find the right solutions, build relationships to help members achieve their long-term financial goals, educate members on digital and mobile banking tools, and collaborate with your team to achieve strategic goals.

Key Responsibilities
  • Assist members with transactions and enquiries
  • Engage in needs-based conversations to find solutions
  • Build relationships to support members' financial goals
  • Educate members on digital and mobile banking tools
  • Collaborate with your team to achieve strategic goals
Requirements

To succeed in this role, you must be a confident communicator, passionate about helping people, with experience in cash handling and reconciliation, digital literacy, and ability to quickly grasp new systems. Previous experience in customer service and banking is highly regarded.

Why Work with Us

Heritage Bank is committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business. We believe the little extras can make a big difference in supporting your success, with a range of benefits that include career development opportunities, employee banking benefits, discounted insurances, and more.



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