Business Systems Analyst

3 days ago

Melbourne, Victoria, Australia FIS Australia Full time

About the Role

We are seeking a highly skilled Business Analyst to join our team at FIS Australia. As a Business Analyst, you will play a critical role in elicitating, analyzing, communicating, and validating business/user requirements for processes, policies, and information systems.

Key Responsibilities

  • Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
  • Work with internal and external clients to assist with implementation of some or all aspects of the P1C software platform.
  • Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
  • Influences business partners and service providers regarding priorities, hardware/software selection, and/or vendor selection.
  • Identifies and documents business strategies, objectives, and drivers.
  • Analyses and documents business processes and metrics and identifies improvement opportunities.
  • Re-engineers processes to deliver greater effectiveness and efficiency.
  • Identifies/documents how applications and systems interact to support business processes.
  • Assesses, applies, and projects the impact of system changes on users and internal and external clients or stakeholders.
  • Uses knowledge of systems and industry requirements to develop or modify complex information systems.
  • Tracking tasks to plan and escalating issues with late running tasks and other schedule impacts in a timely manner to the PM.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests.
  • Verifies through testing that changes made by programmers to one part of the application do not impact other parts.
  • Trains internal employees or external clients on changes, new systems, or new procedures.
  • Conducts one-on-one or classroom training depending upon the size or desire of the audience.
  • May mentor, guide, advise, and/or check the work of less experienced business systems analysts.
  • Considers business implications of the application of technology to the current business environment.

Requirements

  • Knowledge of financial services industry.
  • Good understanding of P1C/BASE Global/B2K or any relevant credit card processing technologies.
  • Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative, and other modern approaches to software development.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources.
  • Excellent analytical, decision-making, problem-solving, team, and time management skills.
  • Ability to persuade and influence others on the best approach to take.
  • Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.
  • Is resourceful and proactive in gathering information and sharing ideas.

What We Offer

  • Competitive salary, range of benefits designed to help support your lifestyle and wellbeing.
  • Flexibility to work remotely with occasional office visits.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A modern, international work environment with a dedicated and motivated team.
  • A broad range of professional education and personal development possibilities.

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