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Claims Manager
2 months ago
Job Summary:
Ensure Recruitment is seeking an experienced Claims Manager to lead our Financial Lines Claims team. As a Claims Manager, you will be responsible for managing, upskilling, and coaching the team to build a high-performing team.
Key Responsibilities:
- Team Leadership: Manage, upskill, and coach the team to achieve exceptional results and drive business growth.
- Claims Management: Review and implement new performance standards, manage culture shift, and work on a portfolio of financial lines claims, including product liability and cyber.
- Relationship Building: Develop and maintain strong relationships with underwriters to enable the resolution of complex claims and manage service issues.
- Reporting and Analysis: Prepare and analyze claims reports, making recommendations to improve processes and drive business outcomes.
- Process Improvement: Collaborate with senior brokers and account directors to develop claims strategies and support them at meetings.
Requirements:
- Leadership Skills: Strong leadership skills and experience, able to get team members on board with a new way of working.
- Negotiation and Problem-Solving: Strong negotiation and problem-solving abilities to navigate complex situations and communicate with insurers, brokers, underwriters, and legal representatives.
- Technical Expertise: Technical expertise in financial lines, including product liability and cyber.
- Client Confidence: Ability to build client confidence and provide a best-in-class claims advocacy service.
- Report Writing: Outstanding report writing ability for presentation to clients and internal stakeholders.
- Results-Oriented: Passion to drive and deliver outstanding results for the team and company.
What We Offer:
- Competitive Salary and Bonus: Attractive salary and bonus package.
- Professional Development: Paid education relevant to the work.
- Technical Support: Access to technical advisors to support on complex matters.
- Referral Program: Referral program for introducing team members.
- Hybrid Working: Hybrid working arrangement.
