Claims Manager

4 weeks ago


Melbourne, Victoria, Australia Ensure Recruitment Full time

Claims Manager

As a Claims Manager at Ensure Recruitment, you will be responsible for leading a small claims team and supporting a team member. You will work towards company goals, mentor, and allocate work. Your expertise in SME property claims will be valuable in this role, as you will work on an SME property claims portfolio within a highly successful broker, covering domestic property, some marine, ISR, and liability.

Key Responsibilities:

  • Leading a small claims team and supporting a team member
  • Working towards company goals
  • Mentoring and allocating work
  • Working on an SME property claims portfolio
  • Working closely with clients, brokers, insurers, and assessors to ensure seamless claims process
  • Dealing with complaints and ensuring they are responded to within IDR timeframes and responses are thorough and fair
  • Supporting team members, providing training with more complex claims when needed
  • Assisting all stakeholders, during the claim and educating them where required

Requirements:

  • Experience in SME broking claims property, liability some PI and marine
  • Dynamic, upbeat, and positive attitude, with experience of dealing with a variety of personalities and claims situations
  • Ability to act professionally in all situations and manage more challenging claims
  • Desire to help others, educating clients, and supporting team members and brokers
  • Ability to influence outcomes in a positive manner
  • Desire to help clients/brokers, being their advocate during a challenging time
  • Ability to work autonomously as well as being an integral part of a team

What We Offer:

  • Highly attractive salary, $90 - $115k + Super
  • Vibrant and fun work environment
  • Internal and external training
  • Stocked kitchen
  • Hybrid working with 1 day/week WFH

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