Client Development Manager
1 month ago
Norton Rose Fulbright is a global legal practice that provides a full business law service to the world's preeminent corporations and financial institutions. We have a strong presence in over 58 offices across the globe.
Job SummaryWe are seeking a Client Development Manager to join our team. As a Client Development Manager, you will be responsible for ensuring effective account management of client relationships, continually seeking opportunities for client growth, managing bid and tender activity, and supporting other Marketing and Business Development programs.
Key Responsibilities- Account Management: Develop account management plans for allocated clients, with a focus on retention, growth, and/or increased profitability as appropriate; support CRPs and client team members to implement those plans.
- Client Research: Undertake research with a view to deepening understanding of clients' circumstances, issues, expectations, and needs.
- Client Experience: Ensure that contacts from allocated key clients are profiled to areas of specific interest and work with the digital and events teams to manage the organisation and execution of unique key client experiences, events, and hospitality.
- Client Listening Program: Contribute to the firm's overall client experience program, including the management and execution of the firm's client listening programme, client experience journey mapping, and working with the Client Board.
- Bid and Tender Management: Project manage and deliver bids and tenders for allocated clients, with support from other BD team members and the strategic bids team as appropriate. This includes value proposition development, as well as undertaking copywriting and editing.
- Marketing and Business Development: Strong understanding of marketing and core marketing programs employed in B2B relationship marketing.
- Strategic Thinking: Ability to think strategically about client issues, including the ability to craft value propositions based on client needs matched with expertise.
- Leadership: Experience in leading client, project, or campaign teams.
- Communication: Excellent written and verbal communication skills.
- Technology: Knowledge of Microsoft Office Suite and Outlook; knowledge of InterAction CRM preferred.
Norton Rose Fulbright values diversity and strives to create an inclusive environment where all employees can bring their whole selves to work. We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a silver employer for LGBTI Inclusion through the Australian Workplace Equality Index.
We encourage Aboriginal and Torres Strait Islander candidates to apply.
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