
Customer Service Operations Manager
2 weeks ago
Job Overview
">We are seeking an experienced and dynamic leader to elevate our customer service operations. This pivotal role is designed for hands-on managers who thrive in technical environments.
Key Responsibilities:
- Lead, mentor, and motivate a team of customer service specialists, fostering high performance, continuous improvement, and technical knowledge sharing.
- Develop, implement, and review customer service policies, programs, and procedures to enhance the entire customer experience and align with company goals.
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
Essential Skills & Qualifications:
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or related technical industry.
- Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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