Banking Consultant

4 weeks ago

Mona Vale, New South Wales, Australia ANZ Full time
About Us

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant in our Retail Banking team, you'll play a key role in helping to provide customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.

You'll be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. You'll be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We're looking for someone with exceptional customer focus, retail experience, and the ability to multi-task and adapt to change. You'll also need to be willing to work in a collaborative team environment and have sound understanding of compliance.

Excellent communication and interpersonal skills are essential, as well as the ability to promote technology and digital channels. If you have most of these skills, we'd love to hear from you.

Why Join Us?

At ANZ, you'll be part of an organisation where diversity is celebrated, and you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer flexible working arrangements, health and wellbeing services, and discounts on selected products and services.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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