Data Entry Officer
4 weeks ago
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
We now have multiple opportunities available for experienced Data Entry/Customer Support Officer and as part of our diverse team based in Adelaide, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.
You will be responsible for entering critical data into the system and providing administration support to a wide range of stakeholders to ensure EML pro-actively and efficiently manage workers compensation claims.
This will be a Full-time permanent position based in the Adelaide office, with flexibility to work from home.
Your Key Responsibilities:
- The ability to effectively navigate and utilise computer systems to ensure data is entered correctly.
- Work with internal and external stakeholders to resolve issues.
- Provide advice and execute lump sum and weekly payments, including liaising with federal agencies.
- Review and establish average weekly earning rates for injured workers, using pay evidence.
- General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).
About You:
- Candidate must have customer service and/or office experience.
- An accounting and/or payment processing background would be advantageous.
- Advanced competency in the use of Microsoft Word and Microsoft Excel.
- Superior time management and organisation skills to direct and prioritise own responsibilities and workflow.
- Experience in providing high quality administrative support in a fast-paced team environment.
What We Offer:
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
We provide career opportunities and great employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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