Clinical Incidents and Complaints Investigator

6 days ago

Sydney, New South Wales, Australia beBeeIncident Full time $90,000 - $120,000
Job Role: Clinical Incidents and Complaints Investigator

We are seeking an experienced Investigations Professional to support our Residential Aged Care, Home & Communities, and Independent Living business units by reviewing and investigating clinical incidents and complaints.

  • Investigating and reporting on complaints and clinical incidents in line with industry standards
  • Receiving and responding to complaints from older persons, families, and external stakeholders
  • Conducting investigations, including gathering evidence, taking statements, conducting interviews
  • Documenting complaints, investigation findings, and providing recommendations to support positive resolution

The ideal candidate will possess a curious nature and proactive approach, together with exceptional interpersonal skills and the ability to engage respectfully and influence a broad range of stakeholders.

This is a rewarding opportunity for someone who wants to make a positive impact in a values-based organisation that welcomes applicants from all backgrounds.

Key Responsibilities:
  1. Investigate and report on complaints and clinical incidents
  2. Respond to complaints from older persons, families, and external stakeholders
  3. Conduct investigations, gather evidence, take statements, conduct interviews
  4. Document complaints, investigation findings, and provide recommendations
Requirements:
  • Qualifications or demonstrated recent relevant experience in Complaints Resolution or Regulatory
  • Nursing and/or other relevant healthcare/Quality Risk experience - desirable
  • Ability to communicate information coherently and concisely to diverse audiences
  • Demonstrated ability to prepare and finalise comprehensive, evidence-based responses

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