Financial Services Expert, Southport QLD

4 weeks ago


Southport, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

As a Financial Services Expert, you will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

The banking industry is evolving, and we're changing with it. We give our people opportunities to try new things, learn and grow.

Responsibilities
  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What You'll Bring

To succeed in this role, you'll ideally bring:

  • Mandarin speaking candidates will be highly regarded.
  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
So Why Join Us?

At ANZ, you'll do meaningful work that shapes a world where people and communities thrive. You'll have resources, opportunities, and support to take the next big step in your career.

We offer flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services.


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