Customer Service Representative

4 weeks ago


Southport, Australia James Frizelle`s Automotive Group Full time

We are seeking a highly skilled Customer Service Representative to join our team at Frizelle Sunshine Automotive in Southport, QLD. As a valued member of our team, you will play a pivotal role in delivering exceptional customer service and ensuring our guests receive unparalleled experience.

Job Summary:

  • Deliver outstanding customer service to clients, creating positive first impressions and fulfilling promises
  • Build and maintain positive relationships with customers and employees
  • Maintain regular contact with customers to provide updates on their vehicles
  • Communicate effectively with internal teams to ensure seamless vehicle servicing
  • Handle customer concerns and complaints efficiently, providing prompt solutions
  • Offer accurate estimates for additional work or repairs
  • Act as a champion of objections, finding positive outcomes
  • Ongoing training and development to enhance your skills and career growth
  • Meet and exceed customer service benchmarks consistently

What We Offer:

  • A competitive salary range of AU$50,000 - AU$70,000 per annum, plus monthly commissions and bonuses
  • The option of a company car, with FBT applicable
  • Great employee benefits, including discounts with partners Bupa and Samsung, plus free Titans home game tickets
  • An Employee Assistance Program (EAP) for your wellbeing
  • Quarterly and annual awards and recognition for high achievers
  • Genuine career progression opportunities within a supportive environment

Requirements:

  • Proven experience as a Customer Service Representative or similar role
  • Excellent communication skills, both verbal and written
  • A proactive and professional attitude, with a focus on creating memorable customer experiences
  • Ability to work autonomously, yet thrive in a team environment
  • Eagerness to learn and grow, with a willingness to take on new challenges

About Us:

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across various locations, offering a range of vehicle brands and services. Our goal is to deliver exceptional customer experiences, and we're committed to growing and developing our team members.



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