Customer Experience Transformation Consultant

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000

Transform the Customer Experience with Our Team of Expert Consultants.

We're on a mission to empower communities through our innovative software solutions, enabling them to thrive in today's fast-paced world. Our dynamic team is more than just a collection of individuals – we're a cohesive unit working together to drive meaningful change and deliver exceptional results for our customers.

As a valued member of our team, you'll have the opportunity to make a lasting impact by providing top-notch customer experience, driving growth objectives, and implementing world-class solutions that exceed customer expectations. Your contributions will be instrumental in building advocacy, exceeding Net Promoter Score targets, and achieving outstanding Customer Satisfaction Scores.

Key Responsibilities:

  • Engage with customers to understand their business needs and develop tailored implementation strategies
  • Drive assigned implementation services from start to go-live, ensuring seamless project delivery
  • Attend project meetings, provide proactive customer contact, and establish regular learnings pathways for team members

Required Skills and Qualifications:

  • Proven relationship management skills, with the ability to build strong connections at all levels
  • Excellent project and time management skills, with a focus on delivering high-quality results
  • Problem-solving skills with the ability to think outside the box and develop creative solutions

Benefits:

  • A collaborative and inclusive work environment, where your voice is heard and valued
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The chance to work with a talented team of experts, driving innovation and excellence in our field

We're committed to fostering a culture of continuous learning, growth, and collaboration. If you're passionate about delivering exceptional customer experiences and driving business success, we'd love to hear from you

  • Transform Customer Experience

    1 week ago

    Melbourne, Victoria, Australia beBeeEmpower Part time $50,000 - $80,000

    Key Sales Position:To excel as a retail sales consultant, you will be passionate about delivering exceptional customer service experiences by providing in-store support. Your role will involve empowering customers to transform their telecommunications experience through identifying the products and services they need.Essential Skills and...

  • Transform Customer Experience

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000

    Delight Customers through Exceptional ServiceWe're seeking a passionate individual to provide an outstanding in-store customer journey. As a Retail Sales Consultant, you'll empower customers by identifying the products and services they need to transform their telecommunications experience.Job DescriptionWe're an iconic Aussie brand with a global footprint....

  • Customer Experience Transformation Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $140,000

    Customer Experience Transformation SpecialistJoin us in shaping the future of customer service with innovative solutions and cutting-edge technology.The position we are seeking to fill involves driving transformation within contact centers across government agencies nationwide. As a strategic advisor, you will leverage your expertise to guide organizations...

  • Transforming Customer Experiences through Ai Innovation

    1 week ago

    Melbourne, Victoria, Australia beBeeAi Full time $100,000 - $110,000

    Ai Transformation SpecialistWe are a specialist consulting firm that provides expertise in digital transformation and strategic technology consulting.Our team works with clients to implement cutting-edge Ai technologies and drive business transformation.This role requires expertise in Azure AI, machine learning, and customer engagement strategies, with...

  • Customer Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Principal Consultant

    2 weeks ago

    Melbourne, Victoria, Australia The Transformation Group (Talenza & Tranzformd) Full time

    OverviewAre you an experienced Principal Recruiter looking to take the next step in your career development?Talenza Melbourne is expanding We are looking for an experienced Principal Recruiter to join our high-performing recruitment team. This is not a typical recruitment role — it's an opportunity to develop deep expertise in selling technology work,...

  • Principal Consultant

    1 week ago

    Melbourne, Victoria, Australia The Transformation Group (Talenza & Tranzformd) Full time

    Overview Are you an experienced Principal Recruiter looking to take the next step in your career development? Talenza Melbourne is expanding We are looking for an experienced Principal Recruiter to join our high-performing recruitment team. This is not a typical recruitment role — it's an opportunity to develop deep expertise in selling technology...

  • Principal Consultant

    1 week ago

    Melbourne, Victoria, Australia The Transformation Group (Talenza & Tranzformd) Full time

    OverviewAre you an experienced Principal Recruiter looking to take the next step in your career development?Talenza Melbourne is expandingWe are looking for an experienced Principal Recruiter to join our high-performing recruitment team.This is not a typical recruitment role — it's an opportunity to develop deep expertise in selling technology work,...

  • Procurement Transformation Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Zycus Full time

    OverviewJoin to apply for the Procurement Transformation Consultant role at Zycus.About Us: Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents...

  • Procurement Transformation Consultant

    3 weeks ago

    Melbourne, Victoria, Australia Zycus Full time

    OverviewJoin to apply for the Procurement Transformation Consultant role at Zycus.About Us: Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents...