
Unlock New Heights: Operational Excellence
2 weeks ago
As a key member of our team, you will play a pivotal role in ensuring our operations run smoothly and efficiently. Your mission is to enhance our performance, build on our team's capabilities, and drive customer satisfaction levels to new heights.
Responsibilities:- Ensure seamless day-to-day operations with minimal disruptions, allowing the team to focus on high-priority tasks.
- Implement robust quality control measures across key areas to minimize rework and maximize efficiency.
- Source, hire, train, manage, and lead the operations team to achieve exceptional results.
- Maintain a customer-centric approach, continually improving customer experience and addressing feedback promptly.
- Ensure accurate inventory management and streamlined order processing for fast turnaround times.
- Effectively manage resources, prevent fires, and implement proactive solutions to avoid future issues.
- Ensure compliance, manage risks proactively, and maintain low fraud rates through rigorous monitoring and mitigation strategies.
About You:
- 5+ years' experience as an Operations Manager, preferably in retail or e-commerce.
- A growth mindset, positive attitude, and humility, valuing collaboration and collective success.
- Highly attentive to detail and super curious, with technical proficiency and a love for IT solutions and new technologies.
- Organisational excellence, embodying exceptional organisational skills, and excellent HR skills, skilled in sourcing and hiring top talent.
- A systems thinker, solving problems with innovative systems and processes.
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