Feedback Specialist

7 days ago


Australia beBeeCustomer Full time
Job Title

Are you passionate about delivering exceptional customer service and improving the lives of people with disabilities?

This role is responsible for receiving and managing feedback and complaints from our clients, their families, and carers. You will conduct thorough investigations into complaints, maintaining a fair and transparent process.

Key Responsibilities:

  • Receive and manage feedback and complaints from our clients, their families, and carers.
  • Conduct thorough investigations into complaints, maintaining a fair and transparent process.
  • Collaborate with relevant teams to implement resolutions, ensuring improved service delivery.
  • Provide guidance and support on the feedback and complaints process.
  • Monitor trends and identify areas for improvement, contributing to service enhancement initiatives.
  • Maintain accurate records and report on feedback and complaints data as required.

About You:

  • Qualifications in a relevant field (e.g., social work, psychology, disability studies)
  • Understanding of the NDIS framework and relevant legislation
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Excellent communication and interpersonal skills
  • Empathy and a commitment to improving the lives of people with disabilities

What We Offer:

  • A supportive and values-driven organisational culture
  • A manager that will mentor and drive your learning
  • Contribution and recognition to the ongoing improvement of our services

Join us in our mission to deliver peace of mind and improve the lives of people with disabilities.



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