IT Service Delivery Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeManager Full time $119,948 - $143,561
Key Role in Technology Service Delivery

The Service Desk Manager is pivotal to ensuring seamless technology service delivery that supports business operations.

  • Oversee the effective provision of technology services to support operational requirements.
  • Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
  • Monitor and enhance service performance metrics and KPIs.
  • Develop and implement processes to improve service delivery efficiency.
  • Coordinate with third-party vendors to ensure high-quality service delivery.
  • Identify and resolve service-related issues promptly and effectively.
  • Provide regular updates on service performance to key stakeholders.
  • Maintain adherence to organisational policies and standards.

The ideal candidate should possess:

  • A solid understanding of technology service delivery processes.
  • Experience managing a team - preferably across multiple locations.
  • Proven experience in stakeholder management and communication.
  • Strong organisational and problem-solving skills.
  • Desirable experience in the property industry or similar sectors.
  • Familiarity with service metrics, KPIs, and reporting tools.
  • Commitment to continuous improvement and operational excellence.

This is an exciting opportunity to work within a leading organisation in the commercial sector, leveraging cutting-edge technology and innovative projects. The collaborative work environment offers a chance to make a meaningful impact on service delivery processes.

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