Client Relationship Manager

2 days ago

Canberra, ACT, Australia beBeeSuccess Full time $90,000 - $120,000
Client Success Professional

We are seeking a highly skilled Client Success Professional to join our team. This is an exciting opportunity for someone who is passionate about building strong relationships with clients and delivering exceptional service.

About the Role:

  • BUILD STRONG CLIENT PARTNERSHIPS
  • MANAGE CLIENT RELATIONSHIPS TO MEET THEIR IT NEEDS
  • Maintain and enhance existing client relationships by providing consistent, responsive, and professional levels of service.
  • Act as the key point of contact for each nominated client.
  • Establish and maintain Client Success Plans with monthly and quarterly meetings for your clients.
  • Conduct strategic account reviews with all nominated clients to review their service needs and usage trends, and to identify products and pricing that meet client needs and business objectives.
  • IDENTIFY ACCOUNTS WHOSE REVENUE MAY BE DIMINISHING AND TAKE ACTION TO RETAIN THEM.
  • ESTABLISH AND MAINTAIN A RELATIONSHIP WITH THE SERVICE TEAM TO ENSURE RESOURCES ARE AVAILABLE TO SUPPORT THE CLIENT'S IT NEEDS.
  • Address all product-related queries in a timely manner.
  • BUILD AND MANAGE A SALES PIPELINE FOR NOMINATED CLIENTS.
  • PREPARE AND FOLLOW UP QUOTES AND PROPOSALS FOR NOMINATED CLIENTS.
  • IDENTIFY POTENTIAL OPPORTUNITIES WITH NEW AND EXISTING CLIENTS THAT ALIGN WITH OUR STRATEGY AND CONVERT THIS TO NEW BUSINESS.
  • LEAD TEAMWORK AND COLLABORATION FOR THE SUCCESS OF CLIENTS THROUGH THE POD OR ANY OTHER STRUCTURE(S) IN PLACE.
  • ASSIST THE SALES COORDINATOR WITH SCOPING OF COMPLEX PROPOSALS AND SOLUTIONS, WHERE REQUIRED.
  • Understand the technology solutions applicable to each client site and where appropriate develop and deliver training to ensure there is a high-level understanding of the technology needs.
  • Analyze client systems and advise upgrades or additional features to meet their requirements.
  • Be involved in nominated client projects to ensure successful completion, where required.
  • Assist in developing and streamlining Client Success policies, processes, and procedures.
  • SUPPORT THE GROWTH AND DEVELOPMENT OF OUR COMPANY.
  • ACTIVELY ENGAGE AND ROLE MODEL COLLABORATIVE WORK PRACTICES WITHIN THE TEAM AND WITH OTHER TEAMS.

Your Technical Skills:

  • STRONG CUSTOMER SERVICE ATTITUDES AND KNOWLEDGE.
  • PRODUCT AND SERVICES KNOWLEDGE.
  • MICROSOFT 365, MICROSOFT AZURE, AND COPILOT FOR MICROSOFT 365 FUNDAMENTALS.
  • KEY ACCOUNT MANAGEMENT FUNDAMENTALS.
  • BUSINESS ANALYSIS AND REQUIREMENTS GATHERING.
  • COMMUNICATING WITH INFLUENCE.

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