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The payments industry is undergoing rapid evolution. Businesses are seeking strategic partners to help them expand globally.
Nuvei offers a cutting-edge platform for clients worldwide, enabling next-gen payments and comprehensive risk management services. Our modular technology provides local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods.
As a global fintech leader, we connect businesses with their customers across over 200 markets. At Nuvei, our core values guide us as we solve complex problems and continually improve our product.
Your RoleWe are looking for a Risk and Chargeback Analyst to join our fast-growing team. Reporting to the Risk and Compliance Manager, you will be responsible for analyzing and preventing fraud and chargebacks, managing disputes, improving detection systems, and ensuring compliance with payment industry regulations.
Key Responsibilities- Monitor high-risk transactions and investigate potential fraud cases.
- Identify emerging fraud trends and implement mitigating strategies.
- Develop and adjust fraud detection rules, processes, and systems to enhance detection rates.
- Maintain knowledge of relevant regulations affecting the payments industry, including VISA, Mastercard, and other schemes.
- Produce regular reporting on end-of-month metrics.
- Develop and maintain applicable policies and procedures.
- Review and improve workflows and processes for efficiency gains.
- Collaborate with internal teams to mitigate fraud in their areas of responsibility.
- Communicate with stakeholders regarding fraud-related incidents and solutions.
- Manage chargebacks and dispute portfolios through scheme portals.
- Engage with customers via email and phone to address Fraud and/or Chargeback matters.
- Educate merchants on prevention strategies to reduce chargebacks and fraud.
- Experience in a similar role or related field.
- Strong understanding of the payments industry and card mechanics.
- Effective problem-solving, analysis, and judgment skills combined with excellent communication abilities.
- Organizational/time management skills, with experience working in fast-paced environments.
- Ability to articulate complex analytical information effectively.
- Card scheme experience an advantage.
- Autonomy and ability to meet deadlines.
- Flexible work arrangements, offering a hybrid office and home setup.
- Dynamic and inclusive work environment fostering collaboration and innovation.
- Career growth opportunities, with a focus on internal promotions and employee development.
- A global bonus plan recognizing contributions across the organization.
- Volunteering programs allowing employees to make an impact in the community.
- Employee recognition and reward programs acknowledging outstanding performance.
