Protecting Our Customers: Fraud Prevention Specialist Role
1 week ago
A leading financial institution seeks a motivated and detail-oriented Fraud Prevention Specialist to join their dynamic contact centre team.
The primary goal of this role is to minimize fraud losses by effectively processing alerts generated by advanced fraud monitoring tools, ensuring maximum prevention of fraudulent activities.
This position requires the ability to work a flexible 24/7 rotating shift arrangement, including evening and night shifts, with the roster changing on a monthly basis.
As a Fraud Prevention Specialist, you will have the opportunity to develop essential skills in customer service, communication, and problem-solving, while gaining knowledge of financial services and advancing your career within the company.
Key Responsibilities:
- Processing alerts initiated by fraud monitoring tools to prevent unauthorized transactions
- Minimizing fraud losses to client customers through effective alert management
- Developing expertise in customer service, communication, and problem-solving techniques
Benefits:
- A contract that leads to a permanent role with opportunities for career growth
- Flexible working hours, including remote work options after initial training
- Comprehensive training and a supportive team environment
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