Insurance Incident Specialist
2 days ago
- Actively manage a portfolio of insurance and claim-related incidents, ensuring timely and compliant remediation.
- Maintain accurate incident and remediation records across both administrative and insurance functions.
- Coordinate and manage incidents and breaches involving multiple third parties (including administrators and insurers).
- Oversee the execution and quality of remediation and rectification actions performed by third parties.
- Conduct analysis and quality assurance on outcomes affecting impacted member cohorts.
- Hold third parties accountable for the timely and effective delivery of remediation plans.
- Make informed decisions within delegated authority and maintain appropriate decision registers.
- Ensure all incident and remediation activities meet applicable legislative, SIS, and organisational compliance standards.
Evidence of Required Skills & Qualifications:
- Proven experience in incident and remediation analysis, preferably in the superannuation and/or insurance claims domain.
- A deep understanding of superannuation industry processes, especially insurance within super funds.
- Solid working knowledge of SIS Act and SIS Regulations relevant to member remediation and incident handling.
- Experience managing third-party providers and holding them accountable for service performance.
- Strong analytical, communication, and stakeholder engagement skills.
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