Insurance Operations Specialist

3 weeks ago

Melbourne, Victoria, Australia HESTA Full time

Join our team as the Insurance Operations Specialist at HESTA.

We are seeking a dedicated insurance professional to enhance operational efficiency and improve member insurance outcomes. In this pivotal role, you will focus on transitioning our operations to a digital-first future state model.

What You'll Be Doing
  • Monitor and optimise insurance operations processes to drive efficiency
  • Provide expert guidance to colleagues and our administrator on insurance product administration
  • Oversee the resolution of insurance incidents
  • Support management in day-to-day insurance activities and business rule adherence
  • Act as the subject matter expert for projects involving insurance touchpoints
  • Collaborate with partners to implement changes to business rules
  • Maintain a continuous improvement mindset to uplift processes and services
About You
  • 5+ years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role
  • Strong knowledge of group insurance, including death cover, income protection, and TPD
  • Experience with incidents, transitions, or SFT, and corporate-sponsored super plans
  • Proven ability in stakeholder management and interacting with senior leaders
  • Willingness to challenge and question the status quo
  • Understanding of the latest insurance standards, legislation, and regulations
  • Change management experience
  • Strong communication skills and cross-team collaboration experience
  • Proven track record in operationalising insurance product and legislative changes
  • Experience in a fast-paced, changing environment

If you are ready to shape the future of our insurance operations, apply now and join our dynamic team.

Benefits
  • Leave for those moments that matter, including an additional 6 days of leave at year end, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, gender affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave.
  • Your Professional development matters, up to $5k per year for professional development and up to 8 days professional development leave, HESTA scholarships and free access to premium learning tools.
  • Your health and wellbeing matters, free annual flu shots and skin checks, social events, and an employee assistance program.
  • Your financial wellbeing matters, 15% super, financial planning support, end-of-year payment for Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, people who are physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

If you require reasonable adjustments during your application or recruitment process, please contact the Talent team at careers@hesta.com.au and we'll call you to discuss.

We'll close applications when we find the right person, so apply promptly. Please note: Applications via recruitment agencies will not be accepted for this position.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Manufacturing
#J-18808-Ljbffr

  • Insurance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Insurance Operations Specialist role at Australian Super2 days ago Be among the first 25 applicants Join to apply for the Insurance Operations Specialist role at Australian Super Get AI-powered advice on this job and more exclusive features.At Australian Super, we truly care about our colleagues.We know work and life are...

  • Insurance Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Australiansuper Full time

    Join to apply for theInsurance Operations Specialistrole atAustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for theInsurance Operations Specialistrole atAustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why...

  • Insurance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Insurance Operations Specialist role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Insurance Operations Specialist role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's...

  • Insurance Operations Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Insurance Operations Specialist role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Insurance Operations Specialist role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's...

  • Insurance Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Insurance Operations Specialist role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Insurance Operations Specialist role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's...

  • Senior Insurance Operations Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInsurance Full time $55,000 - $64,500

    Insurance Operations Specialist Role OverviewThe Insurance Operations Specialist plays a vital role in ensuring the seamless delivery of insurance services to customers. This position is responsible for investigating and resolving complex insurance enquiries, managing the insurance operations inbox, and implementing process improvements.The successful...

  • Insurance Operations Specialist

    5 days ago

    Melbourne, Victoria, Australia HESTA Super Fund Full time $90,000 - $120,000 per year

    Be inspired everyday – let your work make a difference#SuperwithimpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is...

  • Insurance Operations Specialist

    3 days ago

    Melbourne, Victoria, Australia HESTA Full time $104,000 - $156,000 per year

    **Be inspired everyday – let your work make a differenceSuperwithimpact**More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is...

  • Insurance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Pty Full time

    Your New RoleReporting to the Insurance Operations Manager, the Insurance Operations Specialist's key responsibilities will be to provide sound investigation, ownership and decision making skills across a variety of areas including:Manage complex insurance enquiries and escalations through management of the insurance operations inbox;Review and update of...

  • Insurance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Pty Full time

    Your New RoleReporting to the Insurance Operations Manager, the Insurance Operations Specialist's key responsibilities will be to provide sound investigation, ownership and decision making skills across a variety of areas including:Manage complex insurance enquiries and escalations through management of the insurance operations inbox;Review and update of...