Insurance Operations Specialist

23 hours ago

Melbourne, Victoria, Australia HESTA Full time

Join our team as the Insurance Operations Specialist at HESTA.

We are seeking a dedicated insurance professional to enhance operational efficiency and improve member insurance outcomes. In this pivotal role, you will focus on transitioning our operations to a digital-first future state model.

What You'll Be Doing
  • Monitor and optimise insurance operations processes to drive efficiency
  • Provide expert guidance to colleagues and our administrator on insurance product administration
  • Oversee the resolution of insurance incidents
  • Support management in day-to-day insurance activities and business rule adherence
  • Act as the subject matter expert for projects involving insurance touchpoints
  • Collaborate with partners to implement changes to business rules
  • Maintain a continuous improvement mindset to uplift processes and services
About You
  • 5+ years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role
  • Strong knowledge of group insurance, including death cover, income protection, and TPD
  • Experience with incidents, transitions, or SFT, and corporate-sponsored super plans
  • Proven ability in stakeholder management and interacting with senior leaders
  • Willingness to challenge and question the status quo
  • Understanding of the latest insurance standards, legislation, and regulations
  • Change management experience
  • Strong communication skills and cross-team collaboration experience
  • Proven track record in operationalising insurance product and legislative changes
  • Experience in a fast-paced, changing environment

If you are ready to shape the future of our insurance operations, apply now and join our dynamic team.

Benefits
  • Leave for those moments that matter, including an additional 6 days of leave at year end, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, gender affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave.
  • Your Professional development matters, up to $5k per year for professional development and up to 8 days professional development leave, HESTA scholarships and free access to premium learning tools.
  • Your health and wellbeing matters, free annual flu shots and skin checks, social events, and an employee assistance program.
  • Your financial wellbeing matters, 15% super, financial planning support, end-of-year payment for Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, people who are physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

If you require reasonable adjustments during your application or recruitment process, please contact the Talent team at careers@hesta.com.au and we'll call you to discuss.

We'll close applications when we find the right person, so apply promptly. Please note: Applications via recruitment agencies will not be accepted for this position.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Manufacturing
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