Senior Customer Service Manager

1 week ago


Elizabeth Park, Australia Drakes Supermarkets Full time
About the Role

We are seeking a motivated and results-driven Senior Customer Service Manager to join our team at Drakes Supermarkets. This is an exciting opportunity for a customer-focused individual to lead our customer service department and drive sales growth.

Key Responsibilities:
  • Supervise the customer service team and provide guidance on how to meet customer needs
  • Tailor store services and products to meet the specific needs of local customers
  • Work collaboratively with team members to achieve sales targets and improve customer satisfaction
  • Develop and implement strategies to enhance customer engagement and loyalty
What We Offer
  • A competitive salary of $60,000 - $80,000 per year (dependent on experience)
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to be part of a successful and growing retail business
Requirements:
  • Proven leadership and management experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to motivate and coach team members to achieve sales targets
  • Familiarity with point-of-sale systems and inventory management
  • A strong commitment to work health and safety standards


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