Accounts Clerk/Officer
3 weeks ago
Randstad has partnered with a leading financial institution to find a skilled Authorisation Officer for a casual, ongoing position offering full-time hours.
If you possess a keen eye for detail, a passion for delivering exceptional customer service, and are eager to transition into the financial sector within a dynamic, supportive environment, this role may be an excellent fit.
You will serve as the primary point of contact for buyers and sellers, responsible for handling inquiries, processing applications, and performing administrative duties.
Key responsibilities include:
- Responding to inbound inquiries and emails related to applications and general information
- Verifying application details and entering consumer agreement data
- In due course, conducting application reviews, requesting additional documentation, assessing details, and making informed decisions in accordance with internal guidelines
- Identifying opportunities to tailor considerations and outcomes for buyers and sellers
- Making occasional outbound calls to follow up on decisions, outcomes, or inquiries
- Scanning and filing documentation responsibly
- Ensuring adherence to both the Privacy Laws of Australia and New Zealand, as well as the client's terms and conditions
About the ideal candidate:
- You will be a driven and motivated individual, capable of working efficiently and effectively
- Previous experience in customer service
- Background in a call centre environment (Preferred but not required)
- Ability to multitask and maintain accuracy at all times
- Exceptional communication skills
About the role:
- Located in the Adelaide CBD, with easy access to public transportation
- Full-time hours, 38 hours per week, with a rotating roster from 7:00 AM to 11:00 PM (Open 7 days)
- Competitive casual hourly rate
- Casual assignment for a minimum of 6 months, with potential for extension
- Collaborative team environment
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