
Customer Service Ambassador
7 days ago
We are seeking a highly skilled and passionate individual to join our team as a Customer Service Coordinator. This role is perfect for someone who is enthusiastic about delivering exceptional customer service and is looking for a challenging and rewarding opportunity.
- Manage customer repairs and servicing, ensuring timely and efficient completion.
- Tag faulty products and liaise with suppliers to ensure prompt resolution.
- Keep customers informed of repair status and provide outstanding customer service.
- Assist with administrative duties including processing invoices, claims, and reconciliations.
- Run weekly reports on repairs and service jobs.
- Advise customers of stock arrival and organise delivery as required.
To be successful in this role, you will need:
- Experience in a customer-focused retail environment.
- Ability to work in a high-volume administration role.
- Capacity to juggle multiple tasks with a flexible attitude.
- Strong communication and interpersonal skills.
- Ability to think on your feet and manage your own workload.
- Familiarity with Australian Consumer Law (desirable).
As a valued member of our team, you will enjoy:
- Generous staff discounts.
- Opportunities for career progression and professional development.
- A positive and supportive work environment.
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