Customer Experience Ambassador

2 days ago

Hobart, Tasmania, Australia beBeeAmbassador Full time $52,000 - $66,000

Job Overview

We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our Social Media Team, you will be responsible for delivering exceptional customer experiences across various social media channels.

You will be the voice of our brand, driving advocacy through every interaction with customers and prospects. With excellent communication skills, you will handle all sorts of enquiries, providing tailored solutions that meet their needs.

Main Responsibilities

  • Provide top-notch customer support for various issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including Facebook, Twitter, and Instagram.
  • Think outside the box and provide customers with innovative solutions.
  • Escalate trending complaints and assist with identifying solutions to issues.
  • Adhere to verification processes to support prompt resolution of complaints and complex customer communications.

Key Skills & Qualifications

  • Excellent written and verbal communication skills.
  • A positive role model who enjoys working as part of a team.
  • Interest in social media and understanding of different social channels.
  • Confidently multitask on a computer.
  • Focused on delivering exceptional customer service.

Why Join Us?

We offer a dynamic work environment where everyone plays a significant role in bringing our company's vision to life. We're committed to empowering our people, providing opportunities for growth, and fostering a safe space for them to shine. If you're bold, passionate, and dedicated to making a difference, we'd love to hear from you.

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