Senior Premium Services Executive
7 days ago
This is a senior management role where you will oversee a team of highly skilled professionals.
- Build and maintain strong relationships with assigned clients
- Align team performance and development with organizational goals and client needs
- Collaborate with senior leadership to shape strategies for customer satisfaction and business growth
The ideal candidate will have a minimum of 10 years of overall IT experience, with at least 2 years focused on leading medium to large sized high-performance Technical Account Management (TAM), Dedicated Service Engineering (DSE) or Managed Services teams. A strong technical background in Storage/Networking/Linux/Public cloud domains is essential.
Main Responsibilities:
- Provide guidance, mentorship, and expertise to team members
- Develop and execute strategies for premium services delivery and future service differentiation
- Drive collaborative efforts across functions to achieve shared goals
- Manage escalations and processes to ensure client satisfaction
We Are Looking For:
- A seasoned professional with a strong track record of success in leadership roles
- Excellent communication and interpersonal skills
- A passion for building high-performing teams and driving client satisfaction
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