Support Operations Specialist

2 days ago


Gold Coast, Queensland, Australia Tbwa ChiatDay Inc Full time
Job Description

We are seeking a highly motivated Support Operations Specialist to join our team. As a key member of our support operations, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of technical issues. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Accountabilities
  • Provide technical support to clients via various communication channels.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
  • Develop and maintain knowledge base articles and internal documentation to support customer self-service.
  • Continuously monitor and evaluate the effectiveness of support processes and procedures.


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