IT Operations Support Specialist

1 day ago


Gold Coast, Queensland, Australia The Star Ent Group Full time

The Star Entertainment Group (TSEG) is a publicly listed company driven to create fun at trusted destinations. Our purpose is to deliver sustainable outcomes for our guests, Team Members, the communities in which we exist, and our shareholders. We achieve this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way.

As an integral part of our technology team, you will support the Star Entertainment business through the seamless execution of specialised I.T Field Service Engineer tasks.

This opportunity involves providing timely and efficient I.T service resolution for supported equipment as required.

Key Responsibilities:
  • Configure I.T equipment and troubleshoot I.T supported infrastructure and services
  • Dismantle I.T equipment in accordance with Asset Management protocols
  • Offer guidance and support to our end users and other Field Services Team Members
  • Deploy new and replacement I.T equipment
  • Deliver second-level support for all I.T Desktop operating systems and associated software deployments

We are seeking a highly skilled IT professional with a robust background in IT support. Your advanced analytical skills enable you to quickly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment.

What we can offer:

  • Complimentary meal on site daily including hot meals and more
  • Discounted parking available in the city
  • Career development, training, and courses via The Star Academy
  • Diversity & Inclusion focus areas: Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
  • Opportunity to work with elite professionals and assets


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