Safeguarding and Complaints Officer

4 weeks ago

Hindmarsh Island, South Australia Enhanced Lifestyles Full time
{"title": "Safeguarding and Complaints Officer", "description": "About the Role

Enhanced Lifestyles is seeking a highly skilled and experienced Safeguarding and Complaints Officer to join our team. As a key member of our Quality, Safety & Risk department, you will play a critical role in ensuring the organisation's incident and complaints management systems are effective and efficient.

The ideal candidate will have a strong understanding of the NDIS Quality and Safeguarding Framework and its application within the disability sector. You will be responsible for daily triage and reporting of incidents, guiding investigation and resolution of matters, and conducting root cause analysis of complex incidents.

You will also have oversight of the organisation's complaints management, incorporating this within the daily triage, ensuring staff have responded to complaints efficiently and effectively, and providing them with advice, education and investigation support as necessary.

Key Responsibilities
  • Develop and implement effective incident and complaints management systems
  • Conduct daily triage and reporting of incidents
  • Guide investigation and resolution of matters
  • Conduct root cause analysis of complex incidents
  • Provide oversight of complaints management
  • Collaborate with staff to ensure efficient and effective complaint response
Requirements
  • Strong understanding of the NDIS Quality and Safeguarding Framework
  • Experience working within provider systems and procedures to ensure safety of people with a disability
  • Excellent communication, leadership and interpersonal abilities
  • Collaborative mindset with a solid understanding of safeguarding standards and principles
  • Experience in using data to analyse information and develop concise reports
  • Experience in managing complaints and other feedback processes
  • Demonstrated investigation skills and the ability to implement end-to-end projects
  • Ability to work to multiple priorities at once
  • Tertiary qualifications in social work, developmental education, psychology or related disciplines
What We Offer
  • Supportive, rewarding, and friendly work environment
  • Salary packaging benefits (up to $15,899 tax free)
  • Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) - Level 5, Pay Point 1
", "company": "Enhanced Lifestyles"}

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