Safeguarding and Complaints Officer

Reporting to the Manager Quality, Safety & Risk, the Safeguarding and Complaints Officer oversees the organisation’s incident and complaints management systems.

**About you**

The role ensures that Enhanced Lifestyles meets its external reporting obligations regarding serious incidents, including, but not limited to the NDIS Quality & Safeguards Commission, Lifetime Support Authority, and Adult Safeguarding Unit. This includes daily triage and reporting of incidents; guiding investigation and resolution of matters; conducting root cause analysis of complex incidents and providing remedial recommendations.

You will also have oversight of the organisation’s complaints management, incorporating this within the daily triage, ensuring staff have responded to complaints efficiently and effectively, and providing them with advice, education and investigation support as necessary.

**To be successful, you’ll possess**
- Demonstrated experience working within provider systems and procedures to ensure safety of people with a disability or similar
- Excellent communication, leadership and interpersonal abilities
- Collaborative mindset with a solid understanding of safeguarding standards and principles
- Experience in using data to analyse information and develop concise reports within required time frames
- Experience in managing complaints and other feedback processes
- Demonstrated investigation skills and the ability to implement end-to-end projects
- Ability to work to multiple priorities at once
- Tertiary qualifications in social work, developmental education, psychology or related disciplines

**Benefits**
- Supportive, rewarding, and friendly work environment
- Salary packaging benefits (up to $15,899 tax free)
- Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) - Level 5, Pay Point 1

**Who we are**

Over thirty years ago, a group of people living with disability realised that no one was better equipped to choose the kind of support they needed than themselves. Honing their knowledge and skills, they became the architects of their own individualised disability services. Today, Enhanced Lifestyles remains a member-governed not-for-profit, our Board predominantly comprised of people who use our services. By designing support services based on lived experience, we deliver the services people want to live life the way they choose.

Disability support, the way it should be. By you, for you®.

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