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Digital Experience Strategist

1 month ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Job Overview

We are seeking a seasoned Digital Experience Strategist to drive customer loyalty and engagement in our Retail Banking Services (RBS) team. As the Crew Lead for Engagement and Loyalty, you will be responsible for crafting market-leading digital experiences that delight our customers.

Company Overview

The Commonwealth Bank of Australia is a leading financial institution with a strong focus on delivering exceptional customer experiences. Our Digital Domain drives the strategy and delivery behind CBA's market-leading CommBank app and NetBank desktop service, providing brilliant experiences to over nine million digitally active customers.

About the Role

This role requires a unique blend of product strategy, digital thought leadership, and methodical experimentation. You will leverage the latest technology to build digital features that enhance how millions of people access, manage, and invest their money, while rewarding them for growing their relationship with CommBank. With a passion for user experience and problem-solving, you will develop high-quality solutions that drive customer loyalty and engagement.

Key Responsibilities
  • Design, develop, and deliver native digital engagement and loyalty programs using best practices to engage and retain customers.
  • Influence and align multiple stakeholders to deliver your product vision, balancing customer, business, and technical needs.
  • Interpret insights from data to inform decision-making and champion customer engagement and loyalty.
  • Build and lead high-performing digital teams to simplify complexity and deliver exceptional customer experiences.
Requirements
  • Proven expertise designing, developing, and delivering native digital engagement and loyalty programs.
  • Strong ability to influence and align multiple stakeholders.
  • Data-driven mindset with excellent communication skills.
  • Track record of building and leading high-performing digital teams.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. In addition to a great salary, we provide flexible work options, including remote work arrangements and part-time roles. Our company culture values open communication, quality, and a culture of excellence.

As a senior leader at the Commonwealth Bank of Australia, you will have the opportunity to grow your career and make a positive impact for customers, communities, and colleagues.