Digital Experience Optimization Specialist

3 weeks ago

Sydney, New South Wales, Australia AB Tasty Full time
About AB Tasty

AB Tasty is a global leader in AI-powered experience optimization solutions. Our platform empowers brands to build better experiences on their websites and apps through personalization, experimentation, recommendations, and search.

We offer web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences. Our goal is to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.

Our customer roster includes world-leading brands such as Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With 12 offices across the globe, we're expanding our presence in North America, Europe, and Asia Pacific.

Job Description

We're seeking a highly motivated Solutions Engineer to join our growing Sydney team. As a hybrid role, you'll play a critical part in our Partner Success strategy by providing technical expertise and support throughout the sales cycle.

Your primary responsibilities will include:

  • Onboarding new Partners on AB Tasty products
  • Coordinating and delivering training to Partners Teams, ensuring they pass Fundamental and Expert Certifications
  • Creating and maintaining technical sales collateral specifically for partner use
  • Participating in main business reviews with key Partners
  • Supporting best practices and process improvements for effective Partner management

You'll also work closely with our Key Account Managers and Account Executives to:

  • Design and deliver compelling technical presentations and product demonstrations tailored to client audiences
  • Assist Sales representatives in developing strong responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)
  • Conduct proof-of-concept (POC) trials and provide technical support to prospects during the evaluation process
  • Enable the APAC team on AB Tasty's additional products
Requirements

To be successful in this role, you'll need:

  • Full Professional Proficiency in English
  • TOEFL 100/120 or more, IELTS or more
  • Ability to be proactive in identifying problems and solutions
  • Strong analytical and problem-solving skills
  • Web development fundamentals (HTML, CSS, JavaScript, APIs...)
  • Excellent communication and teaching skills
  • Organised & comfortable working in a fast-paced multi-tasks environment
  • Master's degree in Business or Computer Science
  • 2+ years of experience in Digital/Technology Partner or Client Success Management
Salary and Benefits

We offer an estimated salary of $80,000 - $110,000 per year, depending on experience, plus a range of benefits including remote working, flexible schedule, time for yourself, and opportunities for continuous education.

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