Contract Administration Officer

2 weeks ago

Council of the City of Ryde, Australia Konica Minolta Australia Full time

Konica Minolta Australia is a leading provider of innovative solutions, helping businesses transform and move information faster. Our team provides exceptional customer service, flexibility, and support for diversity, ensuring a positive experience for our customers.

About the Position

The Client Services Officer will be responsible for providing an exceptional level of customer service, following the order to invoice and contract lifecycle. This is a key role within our Client Services Team, requiring excellent communication and problem-solving skills.

Key Responsibilities
  • Respond to customer inquiries via phone and email
  • Process and track orders within SAP
  • Create and maintain contracts within CRM
  • Collaborate with internal departments, including interstate branch offices and sales representatives
  • Identify and resolve customer challenges, including root cause analysis and corrective actions
Requirements

To succeed in this role, you will need:

  • Entry-level experience in a similar role
  • Outstanding customer service skills and strong ethical and moral principles
  • Excellent verbal and written communication skills
  • Analytical and problem-solving skills
  • Self-driven and able to work autonomously and as part of a team
  • Strong attention to detail
  • Experience in MS Office
  • Experience in SAP (or other ERP systems) (preferable)
  • Experience in Salesforce (or other CRM systems) (preferable)
Our Commitment

Konica Minolta Australia is committed to providing a supportive and inclusive work environment, where employees can thrive and grow professionally.

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