Senior Account Manager, Retail Lead

3 weeks ago

Sydney, New South Wales, Australia Snap Inc. Full time
About Snap Inc.

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

Our ANZ Community

Our Australian and New Zealand community continues to grow, with 8 million Australians now coming to Snapchat every month. Our operation in ANZ serves this highly engaged community through strategic relationships with content publishers, tech and telco companies, cultural and community organizations, alongside a growing and vibrant creator ecosystem.

Our Advertising Team

Our ANZ team delivers industry-leading creative campaigns for the world's biggest global brands and ANZ's fastest-growing businesses. We aspire to play an active and positive role within ANZ society, both as a contributor to the local economy and in the lives of the Snapchat community.

Job Description

We are looking for a Senior Account Manager to join our Retail team. You will work in a fun, fast-paced and fluid environment, helping to grow and nurture senior-level client relationships, analyze and optimize campaign performance, strategically plan branded and performance video campaigns, and lead complex platform work streams.

Key Responsibilities:
  • Lead, manage, and proactively grow relationships with key clients and agency partners, specifically within the Retail vertical
  • Work closely with client partners to understand client goals and objectives to ensure delivery of exceptional customer service
  • Proactively lead product update discussions, educate brands and agencies on Snap's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
  • Collaborate with client partners and creative strategists throughout the RFP process to develop innovative, insight-driven digital campaigns on Snapchat, bringing measurable ROI for our clients through media plans
  • Lead projects involving complex work streams and cross-functional collaboration (internally and externally)
  • Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities
  • Increase adoption and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real-time analysis
  • Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category
  • Host and report on weekly pacing and pipeline meetings with clients to determine upcoming launches and active campaign performance
Minimum Qualifications:
  • Bachelor's degree in business, communications, marketing, or another related area of study
  • 5+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, or programmatic
  • Strong analytical skills with experience analyzing campaigns and delivering actionable insights
  • Expert understanding of performance marketing and key success metrics
  • Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies)
Preferred Qualifications:
  • Advanced Excel skills
  • Incredibly data-driven, with deep understanding of advertising performance metrics
  • Pre-existing relationships with senior-level client decision-makers and brand marketers
  • Proven experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Impressive track record of delivering on quota and obtaining positive reviews
  • Ability to lead multiple projects with strong attention to detail
  • Proven ability to work in a fast-paced environment and adapt to changes
  • Exceptional presentation and communication skills
  • A passion for Snapchat as a user and solid knowledge of our ad products
Benefits

We offer a range of benefits to support your well-being and success, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.

We are an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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