Retail Experience Leader

13 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $65,000 - $82,000

At LaManna, we ignite passion within our customers by bringing flavours, aromas, and memorable moments together. As a leader in the retail food industry, we believe that food is more than just sustenance - it's a treasure trove of culture, tradition, and innovation.

Key Responsibilities:

  • Assist Department Manager in overseeing daily operations of the Customer Service Department, managing staff, and ensuring an exceptional customer experience.
  • Team Leadership: Recruit, train, and supervise retail staff to deliver outstanding customer service.
  • Operations Management: Maintain inventory levels, ensure merchandise displays are appealing, and manage stock rotation.
  • Customer Service: Address customer inquiries, resolve issues promptly, and ensure a positive shopping experience for all customers.
  • Sales Performance: Collaborate with the Department Manager to meet sales targets, analyze trends, and implement strategies for increased profitability.
  • Compliance: Ensure compliance with company policies, procedures, and safety standards at all times.
  • Administrative Tasks: Assist in scheduling, timesheet management, and other administrative duties as needed.

Essential Attributes & Abilities:

  • Proven experience in similar position advantageous for success.
  • Sound mathematical skills along with cash handling experience.
  • Ability to manage and adapt to change as required.
  • Experience with effective management of staff scheduling for work.
  • Experience with food handling, principles of stock rotation, particularly with perishables.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal abilities.
  • Solid understanding of retail operations, including inventory management and sales strategies.
  • Proficiency in Microsoft Office and other relevant software.
  • Flexibility to work evenings, weekends, and holidays as needed.

How We Care For You:

  • Free parking available.
  • Free fresh meals and snacks during your shift.
  • Free coffee made by skilled baristas.
  • Staff discount card offering discounts for you and your immediate family.
  • Free gym membership supplied by Fitness Addix and mental health support through our Employee Assistance Program.

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