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Service Strategy Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerCentricity Full time $90,000 - $120,000

Job Title: Service Strategy Manager

At our organisation, we're looking for a skilled Service Strategy Manager to lead our service management activities across air-conditioner products. If you have a passion for delivering exceptional customer service and driving business growth, this could be the ideal role for you.

Job Description
  • Develop and implement effective service strategies to meet KPIs and customer service standards.
  • Collaborate with the State Sales Manager to align service strategy with customer expectations.
  • Monitor and evaluate the Authorised Service Centre and repair network to ensure high-quality service delivery.
  • Provide site assistance for repairs, installation, project inspection, and project commissioning.
Required Skills and Qualifications

We're looking for someone with:

  • Strong communication skills and excellent phone manner.
  • Solid understanding of Air Conditioning systems.
Benefits

As a Service Strategy Manager at our organisation, you can expect:

  • Competitive salary
  • Generous discounts on company products
  • Access to retail discounts and promotions
  • Wellbeing platform access
  • Discounted gym memberships
  • Onsite parking
About You

We're interested in people who are passionate about delivering exceptional customer service and driving business growth. If you have a solid understanding of Air Conditioning systems and strong communication skills, we'd love to hear from you.

Apply now and take the first step towards an exciting new challenge.