Operations Manager

4 weeks ago

Hobart, Tasmania, Australia YHA Australia Full time
Lead the Operations of YHA Hobart Central

A rare opportunity has become available to lead the operations of this 110-bed property in the heart of Tasmania. As the Property Manager, you will be responsible for creating exceptional guest experiences, leading a small diverse team, and utilizing financial acumen to drive the success of the business.

Key Responsibilities:
  • Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
  • Guest Experience: Ensure positive and life-changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
  • Business and Budget Management: Create business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
  • Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
  • Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose-driven businesses.
Requirements:
  • 2+ years' experience in an accommodation leadership role
  • Exceptional leadership and team-building skills
  • A desire to work on the front line of the business across housekeeping and reception
  • Financial acumen and budget management experience
  • Excellent communication and customer service skills
  • Strong change-management, problem-solving, and decision-making abilities
  • Knowledge of local market trends and competition
What's in it for you?
  • Competitive salary
  • Professional learning and development opportunities
  • Health and wellbeing, including an Employee Assistance Program
  • Supportive and collaborative work environment
  • Opportunity to travel to other YHA properties for training and leadership events
  • Social events to the snowy mountains and other locations for team building
  • Access to benefits and discounts as part of YHA's national network

At YHA, you can expect to be treated with dignity and respect. We're committed to creating a diverse and inclusive workplace environment.

  • Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
  • Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
  • Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces, and digital platforms for team members, contractors, and guests with a disability.
  • Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
  • Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

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