Dispute Management Professional

19 hours ago

Sydney, New South Wales, Australia beBeeDispute Full time $90,000 - $135,000

We are seeking a skilled Dispute Management Professional to join our team. This role will involve case managing Internal dispute resolution (IDR) and External dispute resolution (EDR) programs, delivering high-quality outcomes through effective customer complaint management.

Key Responsibilities:
  • Assess, investigate, and compile relevant information to support disputes
  • Develop and implement education programs for dispute handling across the business
  • Review and update business policies and processes to ensure ongoing regulatory compliance
  • Collate and present complaints handling statistics and trends to internal and external stakeholders

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work collaboratively with cross-functional teams.

Requirements:
  • A business or finance degree is highly desirable but not essential

In return for your expertise, we offer a flexible work environment, family support, varied workspaces, and a range of benefits supporting your physical, psychological, and financial wellbeing.

What We Offer:
  • A supportive and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive remuneration package
  • A range of employee benefits

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