Customer Support Specialist

2 days ago

WA Perth Northern Suburbs, Australia beBeeService Full time $64,000 - $87,000

As a Service Delivery Officer, you will be responsible for providing exceptional client service while driving improved support services to clients in the community.

Key Responsibilities:
  • Engage with internal and external stakeholders to achieve quality support delivery outcomes;
  • Maintain ongoing relationships with participants to ensure their support requirements are met;
  • Ensure all reports are submitted in a timely manner and direct activities of support workers at each participant site;
  • Review daily shift notes and take action where necessary;
  • Manage workload effectively, adhering to timeframes and achieving KPIs as set by Management;
  • Undertake record and information management tasks, including maintenance of case records and data entry;
  • Bolster a workplace safety culture by applying relevant policies and practices;
  • Pursue partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions;
Requirements:
  • Self-motivation with a demonstrated enthusiasm for day-to-day business operations;
  • Attention to detail with accurate inputting of information;
  • Strong organisational skills and time management skills;
  • Excellent communication skills and an approachable demeanour;
  • A positive attitude towards change;
Qualifications:
  • Associate degree or higher, or demonstrated commitment to ongoing professional development and/or relevant experience;
  • Current Blue Card issued by the Commission for Children and Young People & Adult Guardian (or ability to apply);
  • Current Yellow Card Exemption issued by the Criminal History Screening Unit at the Department of Communities – Disability Services (or ability to apply).

Our organisation seeks motivated individuals who are passionate about delivering high-quality services to clients. As a Service Delivery Officer, you will have the opportunity to make a meaningful impact in the lives of others while developing your skills and expertise.

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