Sales Floor Manager

3 days ago

Sydney, New South Wales, Australia beBeeFloorLead Full time $90,000 - $125,000
Job Title: Floor Lead

Overview:

As a floor lead, you will be responsible for championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained.

Key Responsibilities:

  1. Enable memorable and personalized customer experiences that focus on building connections to the brand and striving to exceed customer expectations.
  2. Expertly execute and coach others to execute selling programs.
  3. Remain informed and knowledgeable of all products and latest launches.
  4. Assist with implementing customer-centric campaigns and maintaining relationships.
  5. Ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results, focusing on team and individual goals.
  6. Maintain operational processes that have a positive impact on sales, decrease spend, and enhance the business.
  7. Support management teams to ideate and develop new sales opportunities to drive traffic and engage with clients.
  8. Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
  9. Manage sales floor operations, providing feedback in the moment to support the sales team.
  10. Provide critical insights and make recommendations daily.
  11. Support all transaction types within our omnichannel business, including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions, ensuring we exceed expectations with each interaction.
  12. Manage inventory tasks, including shipping and receiving, inventory transfers, and other related duties.
  13. Work with store management to identify opportunities to improve daily operations of the store.
  14. Ensure physical store maintenance is upheld at the highest level.
  15. Partner with visual leads to analyze key performance indicators and monitor stock levels to create productive sales environments.
  16. Support visual leads during implementation of retail campaigns.
  17. Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
  18. Report damaged display products or tools to visual leads.
  19. Provide feedback relating to gaps and opportunities.

Requirements:

  • Experience in high-volume retail environments.
  • Adaptability and ability to think creatively and quickly.
  • Excellent organization and analytical skills.
  • Critical thinking ability - identify potential challenges and develop action plans.
  • Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
  • Must be able to work outside of regular hours, including evenings, weekends, and holidays.

Benefits:

  • A minimum of two weeks' vacation, plus personal days and three religious observance days (for full-time employees).
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.

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