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Technical Solutions Specialist
3 weeks ago
**IT Field Service Engineer Position Summary**
We are seeking a highly skilled and experienced IT Field Service Engineer to join our team. As an IT Field Service Engineer, you will be responsible for delivering technical services to clients in the New Jersey/New York metro markets.
About the Role- Implement and troubleshoot various technologies to meet client needs
- Provide expert technical support and guidance to clients
- Research and provide technically sound solutions to small and medium business technology environments
- Utilize monitoring tools and services to support the client base
- Document project and support calls with clear and concise communications
- Active Directory / Group Policy configuration, troubleshooting, and maintenance
- Prior Managed Services experience required
- Microsoft Azure, Intune, Android, and iOS knowledge
- Virtualization experience with VMWare / Hyper-V, ISCSI, LAN/WAN, WiFi, Firewall, and Routing knowledge
- Windows Server OS experience with install, troubleshooting, management, and maintenance
- High School Diploma or equivalent required; some college preferred
- 5+ years of experience serving IT support needs required; prior MSP experience is required
- Prior experience with Microsoft 365 and Teams required
- Strong Windows Desktop experience, installation, and troubleshooting