Customer Service Liaison

6 days ago

Dover, Australia beBeeCustomerService Full time $60,000 - $85,000
About the Role

We are seeking a dedicated professional to serve as a vital point of contact for our clients, ensuring a seamless and positive experience throughout the order and delivery process.

This role requires exceptional communication skills and attention to detail to address customer inquiries, resolve issues, and coordinate with internal departments to fulfill customer needs effectively.

The ideal candidate will work closely with all internal and external stakeholders to ensure the highest level of customer satisfaction.


Responsibilities
  • Provide an effective first point of contact with customers, dealing with any queries or complaints in a professional and timely manner.
  • Take joint responsibility for orders, ensuring details are entered accurately. This includes resolving any associated issues professionally and efficiently.
  • Develop effective working relationships with key stakeholders across the commercial chain, in particular customers and the supply chain.
  • Resolve logistical and stock control issues in an effective and timely manner.

Requirements
  • Proven track record of success working in a customer-facing service and dealing sensitively and effectively with customer issues.
  • Experience in exports and working with international customers and freight forwarders is advantageous.
  • Strong customer service skills.
  • Able to make clear decisions, liaise effectively with other departments, and deliver the best outcome to satisfy customer needs.
  • Good planning and organisational skills with an ability to react to operational demands.
  • High level of accuracy in checking and processing information.
  • Excellent written and verbal communication skills.
  • Excellent IT skills.
  • Able to work on own initiative and as part of a team.

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