Telephony Team Lead

20 hours ago


Perth, Western Australia beBeeTelephone Full time $80,243 - $101,634
Job Opportunity

The Department of Education, Western Australia seeks a proactive and customer-focused individual to lead the telephony team.

This role involves managing and operating the university's general telephone line, ensuring timely and professional communication.

Key Responsibilities:
  • Manage and operate the university's general telephone line
  • Provide high-quality assistance and support to staff and customers
  • Supervise and lead a small telephony team
Requirements:
  • Substantial relevant experience in operating a PABX switchboard or a telephone concierge service
  • Highly developed organisational skills and demonstrated ability to set priorities and meet deadlines
  • Ability to work independently and work productively as part of a team
  • Highly developed reading, written, verbal, and interpersonal communication skills
Desirable:
  • Work experience in higher education

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