Deliver Exceptional Customer Experiences as a Customer Service Excellence Manager

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $98,000 - $155,000
Customer Service Excellence Manager

We are seeking a skilled and innovative Customer Service Excellence Manager to lead our team in delivering exceptional customer experiences.

  • This is an exciting opportunity for a results-driven professional who can inspire, motivate, and empower direct reports to achieve service excellence.
  • You will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
  • A strong understanding of customer needs, behaviors, and preferences is essential for success in this role.

Key Responsibilities:

  1. Lead the execution of our customer engagement strategy to deliver significant improvements in service efficiency and customer outcomes.
  2. Develop and embed a


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