Delivering Exceptional Customer Experiences

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $100,000

The Service Excellence team aims to create seamless customer experiences globally.

As a key member of this team, you will play a crucial role in ensuring our customers receive the best possible service experience.

Key responsibilities include:

  • Monitoring and evaluating customer interactions with service agents
  • Identifying trends to provide actionable feedback and coaching to agents
  • Participating in calibration sessions and deep dives to analyze gaps and develop improvement recommendations
Requirements

To excel in this role, you must possess:

  • Strong analytical skills for decision-making
  • Discretion and ability to work independently
  • Excellent multitasking and time management skills
  • Effective communication skills
  • Passion for delivering exceptional customer service
  • Attention to detail and accuracy

Experience in retail or banking/finance operations is highly valued.

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