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Reservations Team Member

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
About the Role

We are seeking a dedicated Full Time Reservations Sales Agent to join our team. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

Key Responsibilities:

  • Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
  • Efficiently process guest reservations, modifications, and cancellations
  • Maintain accurate and up-to-date reservation records
  • Collaborate with the wider team to ensure a consistent and positive guest experience
  • Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
  • Contribute to the achievement of revenue and occupancy targets

Requirements:

  • Proven experience in a customer service or reservations role within the hospitality and tourism industry
  • Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service
  • Strong problem-solving and decision-making skills to handle guest inquiries and requests
  • Proficient in using reservation systems and technology
  • Adaptable and flexible to work in a dynamic, fast-paced environment