Business Growth Professional

3 days ago

Port Stephens Council, Australia beBeeOfficeManager Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled professional to lead our team as an Office Manager. This role involves driving business growth by leading multidisciplinary teams and collaborating with management in supervising the clinic.

The ideal candidate will have exceptional leadership skills, excellent analytical abilities, and prior experience as an Office Manager.

  • Key Responsibilities:
  • Leadership & Management: Lead doctors, nurses, and administrative staff to achieve exceptional clinic performance.
  • Compliance & Regulations: Ensure knowledge of healthcare laws and accreditation requirements.
  • Crisis & Emergency Management: Handle medical emergencies, staffing shortages, and operational disruptions effectively.
  • Operational & Organisational Skills: Ensure smooth patient flow, appointment scheduling, and high-quality patient care.
  • Process Optimisation: Streamline workflows to reduce wait times and improve efficiency.
  • Resource Allocation: Manage medical supplies, staffing, and facility maintenance efficiently.
  • Communication & Interpersonal Skills: Liaise between medical staff, patients, and external stakeholders; address disputes and patient complaints professionally.
  • Financial & Business Management: Budgeting, cost efficiency, revenue cycle management, and financial planning.
  • Vendor & Contract Negotiation: Procuring medical equipment and services at competitive rates.
  • Monthly Targets & Budgets: Ensure clinic operation aligns with monthly targets and budget.
  • Health Promotion & Prevention: Optimise health promotion strategies to improve patient outcomes.
  • Technical & Analytical Skills: Healthcare IT & EMR systems, data-driven decision making, and using Medicare items and billing software.
  • Quality & Risk Management: Implement protocols to reduce medical errors and enhance patient safety.
  • Regulatory Changes & Compliance: Stay updated with evolving healthcare policies.
  • Crisis Management: Respond to public health emergencies and facility issues.
  • Continuous Improvement: Drive innovation in patient care, workflow efficiency, and staff performance.

Requirements:

  • Exceptional leadership and motivational skills to inspire nurses and receptionists.
  • Excellent analytical skills with the ability to interpret data to inform strategic decisions.
  • Minimum 2 years of prior Office Manager experience.
  • Prior experience in the medical & health field is highly preferred.
  • Collaborative, solution-oriented mindset with a focus on continuous improvement.
  • Excellent communication and negotiation skills and ability to cultivate lasting relationships.
  • Advocate for safety, compassion and active listening in the workplace.
  • Experience with relevant software (Pracsoft, Medical Director and Best Practice).
  • Experience with diverse patient groups (e.g., adolescents, aged care, migrants/refugees, Aboriginal and Torres Strait Islander peoples).
  • CPR/Triage training, and management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste.

About Us

We are a leading healthcare provider dedicated to delivering exceptional medical services.

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