Veteran Services Delivery Manager

1 day ago

Tweed Heads, New South Wales, Australia beBeeLeadership Full time $81,918 - $123,456
Job Description">

About Our Organisation:

We are a leading provider of aged care, retirement living, and veteran support services.

Our mission is to enrich the lives of veterans and seniors through our integrated wellbeing and care solutions.

The Role:

We are seeking an experienced Manager to lead our new North Coast Veteran and Family Hub.

This critical leadership role will be responsible for the overall leadership and service delivery of the Hub.

The successful candidate will focus on both strategic and operational elements, ensuring the Hub provides high-quality customer-centred care for veterans and their families.

Key Responsibilities

  • Service Excellence: Keep veterans and their families as the focal point of all activity, providing excellent service, consultation, and continual improvement.
  • Operational Efficiency: Oversee the operational management of the Hub, supervising direct and indirect staff to meet service provision requirements and standards.
  • Team and Project Collaboration: Collaborate in working groups to achieve organisational goals and produce positive results for veterans and their families.
  • Compliance and Governance: Ensure adherence to client record management policies and protocols.

Required Skills and Qualifications">

We are looking for a leader with:

- Minimum 3 years of consumer or service delivery experience in a management capacity.

- Strong understanding of the Veteran, Family and ESO sector.

- Ability to communicate, influence, and drive programs.

- Qualification in Business, Finance, Management, or related discipline.

- Excellent communication skills (verbal and written).

Australian Working Rights required.

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