Data Center Operations Leader

5 days ago


Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $145,000
Job Opportunity: Data Center Operations Leader

This role requires a skilled leader to oversee a team of Customer Operations Technicians within the data center, acting as a subject matter expert across the campus. The successful candidate will ensure high-quality customer service delivery.

Key Responsibilities:

  • Supervise and mentor a team of technicians to deliver exceptional customer experience.
  • Manage schedules and resources to meet SLAs and operational targets.
  • Foster a culture of safety, accountability, and customer focus.
  • Lead a small team and provide dotted-line leadership to remote site staff.
  • Oversee order execution, installations, and remote hands services.
  • Ensure timely and accurate documentation of service activities.
  • Act as an escalation point for customer issues and coordinate resolution.
  • Monitor and improve operational workflows and service delivery processes.
  • Ensure compliance with industry standards and policies.
  • Support audits and quality assurance initiatives.
  • Liaise with internal teams including engineering, sales, and global support.
  • Provide regular updates and reporting on team performance and customer satisfaction.

Requirements:

  • Proven experience in a customer-facing operations role, preferably in a technical environment.
  • Strong leadership and team management skills with excellent communication and problem-solving abilities.
  • Familiarity with IT infrastructure, cabling, and data center operations.
  • Ability to work in a fast-paced, 24/7 operational environment.


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