Customer Service Ambassador

2 weeks ago

Armidale, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Job Overview

This role requires a passionate and highly motivated individual who can provide outstanding customer service excellence and empower customers to transform their telecommunications experience.

Key Responsibilities
  • Deliver exceptional in-store customer service and guide customers to the products and services that best meet their needs, ensuring a seamless customer journey.
  • Build meaningful connections with customers and develop customised solutions for their telecommunications requirements, driving customer satisfaction and loyalty.
  • Maintain up-to-date knowledge of the latest technology and gadgets through ongoing training and professional development.
  • Support customers with a consultative service approach to solve problems and enhance their experience, providing a positive and memorable encounter.
  • Achieve sales targets and Key Performance Indicators (KPIs) while delivering a superior customer experience in a fast-paced environment, fostering a culture of excellence.
Qualifications & Attributes
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • Ability to work effectively in a team environment, supporting colleagues to achieve common goals and objectives.
  • Appetite to quickly develop customised solutions for customers, leveraging industry knowledge and expertise to drive business growth.
  • Drive to reach (and exceed) sales targets and KPIs, demonstrating a results-driven approach to customer service.
  • Willingness to learn and grow within the role and beyond, embracing new challenges and opportunities for professional development.
  • Positive and resilient approach to customer service in a dynamic and ever-changing environment, remaining adaptable and responsive to customer needs.

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