Retail: Customer Service

2 weeks ago

Armidale, New South Wales, Australia Telstra Full time
Overview

Employment Type: Permanent

Job Title: Telstra Retail: Customer Service & Sales Consultant

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What you'll do
  • Provide exceptional in-store customer service and guide customers to the products and services that best meet their needs.
  • Build connections with customers and develop customised solutions for their telecommunications requirements.
  • Maintain up-to-date knowledge of the latest technology and gadgets through ongoing training.
  • Support customers with a consultative service approach to solve problems and enhance their experience.
  • Aim to meet and exceed sales targets and KPIs while delivering a positive customer experience in a busy environment.
Qualifications & Attributes
  • Ability to easily build a connection with a variety of new and existing customers.
  • Appetite to quickly develop customised solutions for customers.
  • Drive to reach (and exceed) sales targets and KPIs.
  • Willingness to learn and grow within the role and beyond.
  • Positive and resilient approach to customer service in a fast-paced setting.
  • Experience in a customer-facing role.
Benefits
  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • Flexible, inclusive parental leave options
  • Unlimited access to 17,000 learning programs
  • Monthly performance rewards and recognition programs
  • Benefits Your Way – Telstra
Locations & Roles
  • Locations: Armidale, Inverell, Narrabri, Tamworth
  • Casual, Part Time, and Full-Time roles available
  • Store hours vary – search your store
Is it you we're looking for?

We're on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach (and exceed) sales targets and KPIs
  • The hunger to learn and grow within the role (and beyond)
  • A positive and resilient approach to customer service within a busy environment
  • Experience in a customer-facing role
Application process

Hit Apply now After you've submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.

Equal Employment Opportunity

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra; for recruitment inclusivity, you can share your pronouns and any reasonable adjustments needed to take part equitably during the recruitment process.


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